Join our team

Join our team

We are constantly looking for bright and talented people to bring their passion and knowledge to our company. A career at TopFX means an opportunity for each and every one of you to gain valuable insights in the industry, achieve exceptional results and cultivate your full potential.

We are constantly looking for bright and talented people to bring their passion and knowledge to our company. A career at TopFX means an opportunity for each and every one of you to gain valuable insights in the industry, achieve exceptional results and cultivate your full potential.

Our Current Openings
Back Office / Support Agent
Spanish-German Customer Support Agent

TOPFX is an EU Investment Firm, specializing in Prime Brokerage Services. Our company is seeking to hire a Back Office/Support agent in Limassol.

Responsibilities:

  • Provide information to Clients and prospects regarding the Company.
  • Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts
  • Monitoring debits, credits and inter-account fund transfers, ensuring that mistakes are minimized;
  • Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form.
  • Investigating and resolving any discrepancies in payments by communicating with banks and processors
  • Deposit fraud prevention and chargeback disputes;
  • Ensuring that all Payment Gateways are online and working properly;
  • Ensuring that fraudulent transactions are investigated and resolved, placing procedures to minimize them;
  • Establishing and maintaining working relationships with various payment vendors
  • Carries out any further duties assigned;
  • Process applications for the opening of new client’s accounts into the Company’s software
  • Amend existing Client Accounts (i.e. Valid Documents, updated information),
  • Implement strong Know Your Client procedure to all potential and existing Clients,
  • Ensure that all necessary documentation are collected and update the Company’s software about the collection of these documents,
  • Forward financial matters and requests to the Accounting Department,
  • Liaise with the Head of Back office and Head of Customer Support for any queried issues

Requirements:

  • Solid experience in Back Office or Customer Support (preferably of a CySEC regulated
  • Excellent command of the Spanish or German language - Other EU language at a professional level will be highly appreciated;
  • Knowledge of forex industry is a strong advantage
  • CySEC Advanced or Basic Examination Certification will be considered as an advantage;
  • Ability to work under pressure and meet daily deadlines;
  • Excellent communication skills;
  • Attention to detail and procedures;
  • Professionalism, integrity and trustworthiness;
  • IMPORTANT: Position is based on rotating weekly shifts (8am-4pm, 4pm-12am, 12am-8am)*.
  • * Please do not apply if you are not intended to work on a shift-basis.

What we offer:

  • Health insurance
  • Friendly working environment
  • Regular company events
  • Personal development opportunities
  • And much more

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team.

Employment Conditions: Full Time
Location: Limassol - Cyprus
Apply by sending an email to hr@topfx.com attaching your CV with a cover letter.

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Join our interest list

If your skillset matches a different position that may not be currently open, we would still love to hear from you. Fill in the form below and upload your CV. Once a position comes up that matches your profile, we will get in touch!