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Customer Support Officer (Shifts)

Full time Limassol, Cyprus

Responsibilities:

  • Provide information to Clients and prospects regarding the Company.
  • Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts.
  • Organization and coordination of Back Office Department workflow.
  • Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form.
  • Investigating and resolving any discrepancies in payments by communicating with banks and processors.
  • Deposit fraud prevention and chargeback disputes.
  • Ensuring that all Payment Gateways are online and working properly.
  • Carries out any further duties assigned.
  • Process applications for the opening of new client’s accounts into the Company’s software.
  • Amend existing Client Accounts (i.e. Valid Documents, updated information).
  • Implement strong Know Your Client procedure to all potential and existing Clients.
  • Ensure that all necessary documentation are collected and update the Company’s software about the collection of these documents.
  • Forward financial matters and requests to the Accounting Department.
  • Liaise with the Head of Back office and Head of Customer Support for any queried issues.

Requirements:

  • Experience in Back Office or Customer Support (preferably of a CySEC regulated investment firm in Forex industry) will be considered as an advantage.
  • Excellent command of the English language - Other EU language at a professional level will be highly appreciated.
  • Knowledge of forex industry is a strong advantage.
  • CySEC Advanced or Basic Examination Certification will be considered as an advantage.
  • Ability to work under pressure and meet daily deadlines.
  • Excellent communication skills.
  • Attention to detail and procedures.
  • Professionalism, integrity and trustworthiness.
  • IMPORTANT: Position is based on rotating weekly shifts (8am-4pm, 4pm-12am, 12am-8am).
  • * Please do not apply if you are not intended to work on a shift-basis.

What we offer:

  • Health insurance
  • Friendly working environment
  • Regular company events
  • Personal development opportunities
  • Parking space

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team.

Open your Live Account in 3 Steps
Step 1

Fill in the registration
form and click
"Create account".

Step 2

Once you are in the client secure area, please proceed with uploading your Proof of Identity and Proof of Residence.

Step 3

When your live account is approved, you can deposit funds and start trading on your chosen platform!

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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70.64% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please read the full Risk Disclosure. Show moreShow less
IMPORTANT

The website you are now viewing is operated by TopFX Global Ltd, an entity which is regulated by the Financial Services Authority (FSA) of Seychelles with a Securities Dealer License No SD037 that is not established in the European Union or regulated by an EU National Competent Authority.

If you wish to proceed please confirm that you understand and accept the risks associated with trading with a non-EU entity (as these risks are described in the Own Initiative Acknowledgment Form and that your decision will be at your own exclusive initiative and that no solicitation has been made by TopFX Global Ltd or any other entity within the Group.

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